Terms and Conditions

INTRODUCTION

Welcome to the Vietnamdrive website, also referred to as the “Site,” “Web,” “Website,” “We,” “Our,” or “Us.” Please read these terms and conditions carefully as they apply to your use and purchase of products and services from our website, as well as any agreements to supply services that you engage in through the website, our official emails, or Whatsapp chat as displayed on the web.

 

COPYRIGHT

All materials on the website, including text, images, and other designs, are copyrighted by Vietnamdrive unless otherwise stated in the accompanying notes for each use.

The contents and materials of our website are intended for personal use by our customers and users. You are prohibited from reproducing, publishing, translating, or selling any content, including text, images, and other designs from our site.

 

DISCLAIMER

From time to time, there may be information on the Vietnamdrive website that contains typographical errors, inaccuracies, or omissions related to travel services, pricing, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

 

TERMINATION

This Agreement is effective until terminated by either you or Vietnamdrive. You may terminate this Agreement at any time. Vietnamdrive may also terminate this Agreement at any time and may do so immediately without notice, thereby denying you access to the Site, if, in Vietnamdrive’s sole discretion, you fail to comply with any term or provision of this Agreement.

 

PAYMENT TERMS & CANCELLATION POLICY

Unless otherwise advised by Vietnamdrive in its sole discretion, the following payment terms and cancellation policies will apply:

Payment Terms

• A non-refundable deposit of 20% is required upon commitment to the tour unless booked within 45 days.
• 80% of the total tour cost must be paid 46 days before the arrival date.
• Full payment is required 45 days before departure or within 24 hours of confirmation if traveling within 45 days from departure.
• An additional transfer fee for online or card payments may be applied for any extra payments on the price.
• Additional fees for changing or upgrading services may be required, and Vietnamdrive will advise on a case-by-case basis.

Cancellation Policy

All cancellations must be made in writing and acknowledged by Vietnamdrive.

• 22 days or more before the arrival date: 20% deposit
• 21-15 days before the arrival date: 50% of the tour cost
• 14-8 days before the arrival date: 75% of the tour cost
• 7 days or less before the arrival date: 100% of the tour cost

Depending on specific supplier cancellation policies, the above conditions may be modified.

 

Separate Agreements

For certain clients, Vietnamdrive may have alternative and separate payment and cancellation policies in place. If a separate and valid agreement is in place, the terms outlined in the separate and valid agreement will supersede those mentioned above.

 

LIMITATION OF LIABILITY & TRAVEL PARTICIPATION AGREEMENT

Vietnamdrive, its owners, and its workers shall not be held liable for:

(1) Any damage to or loss of property, or injury to or death of persons occasioned directly or indirectly by an act or omission of any other provider, including but not limited to any defect in any aircraft, watercraft, or vehicle operated or provided by such other provider.

(2) Any loss or damage due to delay, cancellation, or disruption in any manner caused by the laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or any subdivision or agent thereof, or by acts of God, strikes, fire, flood, war, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause(s) beyond their control.

Participants/users/customers waive any claim against Vietnamdrive for any such loss, damage, injury, or death. Participants/users/customers understand that the itinerary, schedule, prices, and services can be altered without prior notice for any reason. Participants/users/customers are solely responsible for being in sufficient health to undertake the tour and for taking all appropriate medical precautions. Vietnamdrive strongly advises participants/users/customers to obtain medical and cancellation insurance.

 

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our privacy policy, posted on the Site. These policies also govern your visit to Vietnamdrive’s Websites. We reserve the right to make changes to the Site, policies, and these Terms and Conditions at any time.

 

COMMENTS AND FEEDBACK

At Vietnamdrive, we want you to have a happy holiday in Vietnam and create wonderful memories to take back to your hometown. We strive to ensure that your trip runs smoothly. However, if you encounter any issues or have any disagreements, please inform us immediately so that we can resolve them as quickly as possible. We want to address any concerns before they affect your journey in Vietnam or upon your return home.

You can reach us via email at [email protected] or contact our hotline via phone or WhatsApp at +84 934 889 667.

Conditions For Booking Car Service

Vietnamdrive offers car rental services with drivers for the requests of the customers/passengers (You) traveling in Vietnam when you or your representative contacts Vietnamdrive directly or through a travel agency.

All bookings with Vietnamdrive follow the contents of the following terms and conditions.

Available Vehicles:

• 4-seat car with air conditioner is for up to 3 passengers plus a driver.
• 7-seat car with air conditioner is for up to 4 passengers plus a driver.
• 16-seat car with air conditioner is for up to 8 passengers plus a driver.
• 29-seat car with air conditioner is for up to 16 passengers plus a driver.

If your group exceeds the specified capacity, please inform us in advance for an accurate quotation. Thank you!

All our divers and the drivers of our partners have driving licenses to drive in Vietnam. The drivers will drive at suitable speeds in accordance with road conditions, traffic, and the legal speed limits. The customers/passengers do not force them to drive over the speed limits or break the rules.

Our rates often include the vehicles with a driver service, the accommodation of the drivers if any, gasoline, road toll, and parking fee.

The reservation is just accepted by Vietnamdrive when Vietnamdrive confirms by email or WhatsApp chat to agree on the booking. A normal reservation is arranged at least five days before the trip starts. For bookings within 5 days, it is better to call or chat with Vietnamdrive to check the available cars to book.

Vehicle insurance is included. Therefore, the customers are not liable for any vehicle damage from accident or loss. However, the customers/ passengers are responsible for any damage they cause to the interior and or exterior of a vehicle.

Vietnamdrive strongly recommends that the customers/passengers buy travel insurance from their country of residence to get better quality insurance. Our team will try to work well, but Vietnamdrive expressly advises that none of our drivers nor any other employees, the owner of Vietnamdrive, or Vietnamdrive itself is liable for loss or theft of luggage, or any injuries or the other results resulting from any accidents caused by or under any circumstances or any other reasons or resultant consequences.

Any feedback about our services is appreciated and can be sent to Vietnamdrive via email at [email protected] or by calling our hotline number (+84)934889667. We value your input and feedback. In order to address any issues promptly and ensure you have a positive experience in Vietnam, we encourage you to provide us with any negative feedback so that we can resolve problems immediately.

Returning Your Luggage: Please ensure to thoroughly check your luggage before leaving the hotel or vehicle. Any fees incurred for returning your luggage will be the responsibility of the customer.